AFLAC Group

Alflac Group INS sucks!!! They take your money but don’t want to payout when you file a claim or they take to long to review it stalling to pay you out!!! They are the worst ever!!!!!! I will be going to Allstate soon!!!! Aflac has gone down hill and now have the worst customer service!!

My daughter, who has been permanently disabled since age 14, continues to have her claims denied due to age. She was disabled at 14. Every time I call hours on the phone, a representative sends me their direct email with promises of resolution. Still, none have been fulfilled, but they receive their premium from my check every two weeks. This is my last year with this wasteful coverage.

They do not process claims fast as they claim they do , if they ask for more information it pushes your review date back , they are liars and the worst supplement ins co ever .

11/22/23 I filed a claim and was awarded $1200. Due to a mistake on their part, the money was not only sent in paper check form, but it was sent to the wrong address, despite confirming the correct address numerous times. We were told it could take 21 days to get the check, so when it didn’t come we called to check on the status of the check. We were then told that it was 21 business days, not just 21 days. At that point they had already received the check returned back to the company. No calls were made informing us of this. It took us following up again to be told this information. At that point we pushed for direct deposit, hoping to get this resolved before Christmas. But nope, not only have we still not received the check, but we won’t even get it until after the new year now, because

I wish I could give zero stars. This is by far the worst customer service for a company that I've ever experienced. I was a customer for over 20 years. I missed a payment and they stopped my policy. They told me all I had to do was fill out some forms to reinstate it. After almost a year of trying to reinstate the policy I have finally given up. I'm not sure who is running things at this company but they have no idea what they are doing.