AAA Weirton Insurance and Member Services

Unable to get through to the Weirton, West Virginia office no matter what I said or tried. I was unable to get through to that particular office even though I dialed the Weirton number and told the robot I wanted to speak to someone in the Weirton office.

Went in to drop off a door dash which someone at the office ordered. The lady at the front desk was extremely rude and unprofessional. Giving me attitude asking why i was there and that no one ordered DoorDash. She was extremely rude to someone just doing their job i could only imagine how she treats others. Very unprofessional. She shouldn’t be working in customer service if she can’t treat people with kindness.

I would not recommend this office for anything. So called sales reps don't return calls in our case for 7 days. When she finally did respond she couldn't explain why I was no longer receiving my discounts or why my rates increased. She simply suggested that she would go somewhere else for insurance. Lousy customer service. I don't even believe it is actually AAA insurance. You can't even pay your bill on AAA's website. Something is wrong with this office and employees.

Maria Parker at the Weirton office is fantastic! We have had a couple of very difficult situations with titles on vehicles we purchased out of state. She went above and beyond to make sure the dealership got the correct paper to her. She didn't just tell us what we needed. She got on the phone and spoke directly to the title person at the dealership and told them. Any title work we can do through this office we will all because of her. Thank you for the outstanding service 👏!

I live in Wintersville,Oh ,have premier plan with triple a. They replaced my car battery 4 months ago and car stopped running this month. After vs from triple a the problem was the battery. Now local triple a contractor is not allow to replace batteries in this area and no near garage was a contractor. So car was tolled to local garage and after numerous calls I have to pay 4 battery and they will reimburse us. Been a member 4 30 yrs and this was handled poorly. Reported complaint but no calls yet from manager 4 this. Amelia DeBias