AAA Quakertown Insurance and Member Services

1 star because the staff was friendly, otherwise it would be zero. I called ahead to confirm that this location could issue a general fishing license. When I arrived it was obvious that the systems/computers the staff needs to use to perform various services were not set up for all staff within the building. The staff member who tried to assist me had to set up her account on multiple computers before she could assist me (she stated she was new to this location; if this is the case why not check that you can access all the systems you need when you first arrive as part of normal employee onboarding?). Once that was done they had issues with print settings on the fishing license printer, and ultimately they could not get the printer to work. I had already paid for the fishing license, so I

Excellent travel related service, always! Also, stopped in for a passport photo today. No waiting, took about 10 minutes and walked out with my photos for my passport renewal. Great service.

I needed an international drivers permit and Sody Thach handled the transaction quickly and professionally. The whole process took less than 15 minutes. Everyone at the location was friendly and helpful. Very easy and great service.

Went in for a fishing license. One customer ahead of us. When that customer left, we sat for another 10 minutes before giving up and leaving. This is the third time this sort of thing has happened at AAA. I don’t think we will bother to renew our membership, it doesn’t appear they are responsive or take members time seriously.

Still waiting. They said they would be here an hour ago. If I'm paying for this and I'm 10 min to a customer assistance location, I would expect quicker service. What am I paying for if they take forever to get here. Not convenience, that's for sure. I could have walked to a gas station and back by now. It's freezing and I've received no updates. I'll cancel my membership soon and find a better roadside assistance