AAA Lower Burrell Insurance and Member Services

Ashley and Amanda are absolutely THE BEST! Efficient, professional and competent and they both do so with a great personality! Thank you for helping me today with my cousin from Boston! Much gratitude for the both of you!

Came here on a Saturday morning and had two people ahead of me. Was told to sign in and then go back outside and wait. There was no one to sign in, and I asked for one when they had a mi it's. They notary inside got irritated and brought one up. She stated it would be an hour and a half at least, and if that's not good okay " there's a notary up the street". Not what I would consider a professional attitude at all. I have two local AAA offices in my area and their employees are super friendly and professional. BTW I tried to call this office 14 times yesterday during business hours and always got a generic mailbox. What a shame!

First time registering and transferring our car title last year and the staff who handled us does not seem to know what she's doing. She keeps asking her co-worker about this and that. Didn't even bother to tell us that we'll then have to wait for our new car title within 90 days to be in the mail. To make the story short, we followed it up after 3months because it has not arrived. They told us it was probably lost in the mail. The thing is, they put in our address wrong in the system and made us pay for re-issuance of a new title. They did gave us a discount for being a member, but its not the point! Btw, getting a membership from them isn't worth it. You can get roadside assistance with your car insurance provider like State Farm or others.

Mrs.Chalmers is very professional. Helped me with a myriad of issues. Highly suggest her. Also, clean place. And has many hand sanitizing stations to ensure cleanliness during this pandemic. Very nice. Jim Mott ✔

It is terrible that PA allows any business to collect extra money from us for something that they make us have (tags, title, registration). It feels like such a rip off and a scam. We were coming from out of state with two vehicles. AAA needs the titles and we don't have them as our vehicles are financed. So first AAA wanted to charge us $15.00 for each vehicle to send a fax to our lender requesting the title. You feel forced to join because it is cheaper to get your tags and registration if you are a member. They are very slow. There are 2 people that handle tags and it is far worse than any DMV. There was two people in line ahead of us and we were there for over two hours. Find a different place to go to even if you have to drive to Cranberry. Whatever you do, do not go to AAA unless you