AAA Fairfield

AAA Northeast has been, without exaggeration, one of the worst insurance and roadside assistance experiences I have ever had. I strongly do NOT recommend this company. The most serious issue is a recurring and systemic failure with automatic payments. Even with auto-debit properly set up, I repeatedly received letters stating that my auto insurance coverage had been canceled for non-payment. This happened multiple times, indicating a serious administrative or system failure, not a one-time error. Trying to resolve this through customer service is extremely frustrating. Calls turn into long chains of transfers between agents, each claiming the issue belongs to another department. There is no clear ownership of the problem. When you finally believe the situation has been fixed, the same ca

Great experience getting passport photos taken. With a AAA membership, we were able to just walk in and get the photos done. Very efficient and friendly service.

The young lady I spoke with was helpful and courteous. The other male staff member was unprofessional and made a disparaging comment regarding the people people of Bridgeport by insinuating that due to the close proximity to our fine city that his car may be stolen. Not all of the citizens of our fine city are criminals.

Outstanding customer service...my request was handled efficiently, courteously and, best of all, immediately!

I want to thank Joan for his excellent service in going above and beyond to ensure I could urgently get my license renewed. With all appointments booked out for weeks at the DMV, I called AAA, and despite a full schedule, Joan made sure to fit me in at this location and was incredibly informative and kind. This level of customer service is rare and deserves to be celebrated. The renewal was quick, easy, and pleasant, all thanks to the team here