AAA Chino Insurance and Member Services

Extremely disappointed with AAA service. I have already been waiting for over 2 hours for a simple battery replacement because my car won’t start. I am stuck in a dark, unsafe, and scary area, and the weather was freezing cold — I was shivering uncontrollably and my entire body was shaking. After calling again, they told me to wait another 30 minutes to an hour, which is completely unacceptable. Every time I call, I’m given a new waiting time with no real update or concern for my safety. This is not roadside assistance. This is poor, unprofessional service. I do not feel supported or safe at all. I would not recommend AAA to anyone based on this experience.

I called before I came because I didn't want to wait in line nor had the time to make an appt. AAA had (2) walking greeters, one of which helped me right away, finding maps & a tour route for my upcoming road trip. He also alerted me to the fact that one of my attractions was Closed due to COVID. I was very grateful.

Mel was kind and sweet. It was a pleasure to work with her! I had a few issues on my end for the vehicle transfer, which she helped me resolve. I would recommend wholeheartedly to any logical person.

Beware as the workers here aren’t well trained or incompetent. TLDR if you still want AAA do it over the phone and the LA branch and just come here together registration, but DONT do major things. Chino is unreliable. Now I will explain my (what should be .5 stars). I don’t want to state names, or may update with names but when we initially switched over from another provider we were transferring all 5 vehicles over with AAA and explained everything we wanted. Went on our way and when it came to renew one of the vehicles’ tags went to the front desk and they told me that vehicle had no insurance. So whoever opened our account did NOT add all of the vehicles. Like, the hell!!?!! We complain and they add them now I understand the cost goes up but you think “wow only $xx for 5 cars and when

Came to this location bc my registration sticker hasn't been received for 2 months. I was told that I could bypass the DMV line by going to a AAA location to get this printed out. I went to the front desk and the reception with black plastic rim glasses with red dyed hair to inquire if I could get my sticker printed there. She asked if I was the registered owner and told her my husband was; however, he is in New York and cannot come here physically. She told me I could have him register online but I told her that we registered online and I just never received it. She told me that he would have to be here physically in order for them to print it out and said, "I am the DMV, i know" with so much attitude. I asked if it's possible if she could check if it got mailed to the correct address a