William Penn Life Insurance Company of New York

My pension plan with my employer was sold to this company as an annuity. I had no choice in this change. It's January 2nd and my pension payment for January has not been deposited in my account. Their online system has been saying for days if not longer that it is undergoing maintenance. I called them and have been on hold for more than an hour with no indication if they will ever answer. A pension or annuity payment is not a voluntary payment. It is a legal obligation due on the first of the month. I would never willingly do business with this third rate company.

The company has a terrible automated phone system. They do not accept credit card payment online or over the phone. They expect the customer to use a bank account number and routing number to pay over the internet. William Penn Life Insurance does not accept payment over the phone while talking to a representative. Truly disappointed. I suggest looking for coverage somewhere else.

We have a current policy for my husband which, thank goodness, we have not had to activate. I recently applied for a policy for myself and after 3 months I still have no response from the company about the status of my application. I even wrote a letter to their customer service department, a week ago, outlineing my frustration with names of people, times of voicemails I left, conversations I had with the "underwriter" who sounded tired and confused when I spoke to him. I even let them know in writing that I had the bill for my husband's policy, worth thousands of dollars, and if I did not get some kind of response I would not be renewing. STILL, no response. They are totally unaccountable and get a ZERO in customer service. They lost a very good customer. I will encourage everyone

I have a new policy with incorrect beneficiary info. I have been sending emails and faxes to them with NO REPLY. I thought William Penn was a good company. Good thing I only made two payments so far so I wont lose too much if (when) I find another company who is more customer oriented!

I've asked twice now for a Change of Beneficiary form; both online and by telephone. Everyone is always very nice but I've yet to receive the form, either by mail or email. It's been a month and they're not easy to contact by phone. One star.