Washburn & Wilson Agency, Inc-- A division of The Richards Group

I've used Matt and Mel for my insurance needs, both personal and for our small business. For over 15 years now, they have taken care of me no matter what comes up. When a tree fell, taking out my pool, fence, and lord knows what else, Matt was my first call and he made the whole process so much easier. No matter how ridiculous the question or request, Matt has always been quick to reply and follow up. I can't say enough how much I appreciate working with these guys through all our life changes and events!

I requested a quote from Josh Phillips in the commercial department. I can understand why he doesn’t want to write the policy but it’s very rude not to return phone calls. The initial “ I’ll get back to you” and my follow up call. Poor business practices!

I have been a client of Matt and Mel since 2010. In that time I have purchased multiple new vehicles and moved many times thus needing new renter’s insurance coverage. They made all of those processes seamless, easy, fast, and transparent. Matt and Mel are never far away and respond to all of my needs promptly. I would recommend them to anyone, and many of my friends have brought their business to Matt and Mel. If you’re looking for a hometown touch, look no further than Washburn and Wilson Agency.

Matt always gets back to me in mere minutes. Always friendly, honest and educated about his products. I was with someone else for years, and will be with Washburn and Wilson for ever. Just had them cover my new truck on a moments notice. Give them a call, you will be pleased!

I have been a customer of Washburn & Wilson for almost 7 years and in this time frame have obtained different vehicles and moved out of state. I use Washburn & Wilson for my car insurance and rental insurance and every change I’ve made has been flawless and efficient. I’ve never had to worry about my coverage and any questions I’ve had are answered quickly. I love supporting small businesses and would recommend them for your insurance needs.