Thep Simaly: Allstate Insurance

I had an amazing experience at this location in Vacaville! The staff was incredibly friendly, knowledgeable, and made the entire process of getting insurance simple and stress-free. They took the time to explain everything clearly and helped me find exactly what I needed without any hassle. Their office is in a very nice and convenient location, which made stopping by quick and easy. Overall, I couldn’t be happier with the service I received. Highly recommend them to anyone looking for a smooth, easy insurance experience!

Hands down, the best agent that I have ever worked with! So responsive, knowledgeable and genuinely cares about clients! When my car was hit, Thep actually called me before I even had the chance to call him—he heard what happened from my best friend (who originally referred me). I was in tears and had no idea what to do, but he calmly walked me through every step and made the whole situation so much easier to handle. Truly the kind of support you hope for when things go wrong!

I wasted a week trying to get new home owners insurance here, being told my area was covered and it would be 1/3 of what I am paying! Accepted, gave payment details, switched my vehicle too so that I got a bundled discount etc. then got a TEXT saying that they actually don’t cover my area and go to Ca insurance for high risk. I’m not in a high risk area and am with another agency currently. I’m really upset because now I have vehicle insurance with Allstate and lost my bundle discount with my homeowners insurance company. I just had spinal surgery and am not working, so that savings they offered was really important. I never got a call or email explaining the bait & switch. This experience really left a bad impression when it’s already difficult to get quotes but I will be continuing to se

Awesome agent! Luiza Very friendly and personable. She was very patient with me as i decided on which coverage to go with. She really took the time to help me understand coverages and insurance policy. Great price and great service! Thank You so much Luiza 🙂

Worst insurance agent ever, highly recommend not using this person. I used Winnie bales for more than 10 years when she left my account automatically went to this guy for renters insurance. $24 per month, I wasn’t fully aware of this because it was on auto pay. When I switched banks the insurance didn’t go through, instead of personally contact me he reported on my credit to a collection agency. I’ve been paying this renters insurance for 5 years never filing a claim and this scam of an agent tarnished my credit for less than $100 after collecting thousands of $$ from me with no claims. You are not in good hands with Thep. Find another agent.