Teysha Poindexter - My Skyline Insurance

Natasha is superlative to work with! She has always responded quickly to my questions and concerns. When I’ve had life changes (new car, marriage, new house, etc) she’s been great about getting all she needs to know about the situation and presents me with insurance options that best meets my needs, and with great bundled and the best rates! I highly recommend her and the State Farm agency – I’ve been with them for years and have been very happy with their service. This woman is simply the BEST! !

To the State Farm family over in Deep River CT. I want to thank all of you for your hard work and dedication to provide excellent customer service to your customers. As a business owner my time is limited and I do not always have the time to take care of all my insurance needs. For example, whenever I had a billing and or audit question. Instead of waiting on the phone with customer service. I would call my local branch and Vera and or Nateysha would get my questions answered In a timely matter. Nateysha, is also very transparent which gained my trust because I always knew what to expect. I am no longer a customer of State Farm because the company does not insure my new scope of business. With that being said. Nateysha, drove over a hour away to meet me so she could help her non customer w

Worst insurance or customer service group I have ever experienced. Cancelled my auto policy in October 2021 -The team has continued to charge my account for six months, totaling over $1,000. I have called every month, stating that they do not have permission to charge any card previously on file, and that my family needs to be refunded the charges. To this date, I have not received a refund, and just received a letter that my policy has been renewed through September 2022. Zero stars and and would not recommend this group to my worst enemy.

This is my 3rd time speaking with Melvin and he’s very kind and professional. He’s quick with solving the problem I have at hand he does his job and more. This last time I spoke with him, he actually gave me a call back to inform me that he sent over the document I was waiting on, which I didn’t notice had came through. We also sat on the phone for about 15-20 minutes until he finalized everything on this end to ensure I was all set. He makes it easy for you to call Customer Service lines for help. He’s a quick, efficient and helpful employee.

Bad experience. I had to pay $860 over my deductible because I did not use the Statefarm "preferred" contract shop. Statefarm would not cover the entire claim even though it was $1,000 less than their preferred shop. I did not use either preferred shop because previous time I used them for a claim where my hood was wrinkled by the bumper of a lifted Jeep. That shop added an unnecessary repair beyond the estimate for straightening the frame. The accident was less than 5 mph and the bumper was not damaged. The frame could not have been damaged. After the accident and before the repair, I drove that car for a month and had the tires changed and did not even require an alignment. Although Statefarm paid for that, their chosen shop should not have performed the work. We policy holders