Tawny Katen Agency, Inc. American Family Insurance

Tawny was my Dad's insurance agent (life, home and vehicle) for over 15 years. Throughout the years, he always spoke of her professionalism and the ease of accessibility to reach her whenever he had a question or concern. When he passed away in October, I learned firsthand why my Dad thought so highly of Tawny and American Family Insurance. From the moment I called Tawny to inform her of the death of my Dad, she was amazing. She ensured the filing of the claim was seamless and stress-free. The death of a loved one is hard, however Tawny made sure my burden wasn't any heavier than necessary by relieving me of any task she could handle. American Family Insurance took care of everything financially, by processing and paying the claim in a timely manner. I will forever be thankful for their c

Love the local service that I've gotten over the years with Tawny and her crew! They're always there to answer questions and are always so friendly.

Tawny is amazing, fast, professional, & very personable. It's a pleasure to have her as our agent. Thank you!

When a person or business gives five star service than they need to be recognized. All the agents at American Family insurance in Alliance, NE have given me exceptional service in every facet of policy information to claims. I initially had Gabriel help me with my new policy. She was so helpful in advising me of my choices. She advised me to put a rider on the policy because it was so inexpensive to add on. It covered the cost of a new water heater when it failed a year later. The other agents were always there to explain how the coverage works after a huge hail storm the summer of 2021. They are always there to be the mediator between the adjuster and me. I have not had any negative experience with this agency. I feel they all have my best interest at hand. I would highly recommen

Best insurance ever! Tawny and her crew of insurance samurais give the best customer experience possible. I have had my insurance through them for a number of years and I hope to never change providers