Sutter Health Plan

All of which I share with you below is based on my experiences and opinions having had this insurance for years. THE MOST EXPENSIVE AND WORST INSURANCE COMPANY AND HEALTH ORGANIZATION I HAVE HAD THE MISFORTUNE OF CHOOSING. I pay almost $1000 a month and I still receive 3rd world care. It’s so bad I have had to pay out of pocket for urgent cares outside the Sutter System. If you want to be treated like you’re living in a 3rd world country and wish to never get your medical needs properly addressed choose this organization. I went to an urgent care outside Sutter- they were able to get me lab results within a day or two. Sutter told me I would not get my results for 12 days (totally unacceptable). Once I got my results back- my doctor told me my results came back negative and he was quick to

Highly frustrating Insurance Company. Became customers in 2015 when we opened our own company and needed to get private insurance for just two persons. As of August 2023, they still do not have an easy way to automate payments for your insurance. It is not possible to pay for the insurance via credit card, nor is it possible to have it auto pay from your bank account every month. In order to pay for your monthly insurance, you must log on, go through a page of information then each time confirm a one-time payment enter your routing information and turn your account information and then have it process. If this isn't frustrating enough, then when they have website issues they will discontinue your insurance even as the invoice paperwork says you have a Grace period until the 15th. T

I have used Sutter before when I have a ppo with another insurance and they treated me very well. Now I have Sutter Health Plus, HMO. I must say I can not find any difference between both. They treated me excellently ! They treated me for cancer and just recently had back surgery, everything and everybody involved was great. Yes, sometimes appointments take time but they were able to accommodate me with another doctor or nurse to see me, even faster when I had another insurance. They have the walking care where you can see a doctor same day if you have something urgent and also the emergency care. I must say I am very pleased with Sutter. Ten stars!!

I wish I could give zero stars. I will repeat what everyone else here said. They will not care about you or your health. I have had to go to the ER twice and Urgent care once to be seen because there are not available appointments for months. The people you talk to on the phone are probably tired of getting yelled at by frustrated patients so they too treat you like garbage. I am talking to a doctor in Mexico that was recommended to me. It will be faster and cheaper to flight there to get care than to keep going into the ER.

I recently switched to Sutter Health Plus after 11 years with another HMO. This option was cheaper and appeared to be similar coverage. A friend highly recommended a local Sutter doctor who appeared to be accepting new patients so I enrolled my family of 6 and selected the recommended PCP. Today I called to get an appointment for my son for a vaccination. His girlfriend has an incurable disease against which he has never been vaccinated. The first available appointment was 10 months out. A doctor who can't see you for 10 months isn't really accepting new patients in my opinion. This is called 'bait and switch'. Upon closer inspection, Sutter assigned 4 of my family to the doctor I selected and assigned two of my children to two different doctors without my knowledge. I now have to