State Farm Insurance

Charleston, IL · Insurance agency

Rating
3.7/5
★★★★☆ 3.7
Reviews
20
Rank in Charleston
#4
of 9 insurance agents
City Percentile
13%
rating percentile
Address
State Farm Insurance, 1004 E St, Charleston, IL 61920
Phone
(217) 348-0909
Website
www.statefarm.com

State Farm Insurance is an insurance agent located in Charleston, IL. It is one of 9 insurance agents listed in Charleston. Its 3.7-star rating is slightly below the Charleston city average of 4.4 stars. It ranks #4 among Charleston insurance agents by combined rating and review volume.

Customer Reviews

★☆☆☆☆ 1.0 Nikki Campbell · Aug 2017

Terrible experience. I was the victim of domestic violence, and as hard as it is to tell others about it and how it affects closing bank accounts and changing car titles, I did just that talking to Brandon and Ryan. I called to make sure that the payment went through for the month before closing the joint bank account it was coming from. Brandon told me that it would be fine, because the payment had already posted. A week later, I received a notice that my insurance would be suspended over the holiday (4th of July). I called, and Ryan was extremely unhelpful, and even rude. I told him to forget about me renewing my insurance with State Farm, I would go elsewhere. I sent the check for the overdue balance from my new individual account and went to Cooper Bumpus (where i was treated very well

★☆☆☆☆ 1.0 Sherell Cannon · Mar 2018

Ryan and Dick are both EXTREMELY rude! If you want exceptionable customer service and if you desire that your money and business be valued, go elsewhere!

★★★★★ 5.0 Kayti Long · Aug 2019

I've had wonderful experience using these guys for years now. I've experienced nothing but great customer service and care from this office.

★★★★★ 5.0 Noodle Toucher · Nov 2016

Never a problem and I love the emergancy road side service they offer. Very friendly agent/staff.

★★☆☆☆ 2.0 George Hill · Apr 2023

Claims to be open on friday afternoons but Left in the middle of the day. Strong on sales but weak on service.

Services

Insurance agency

Top Insurance Agents in Charleston

NameRatingReviews
Kenzi Cheesewright - State Farm Insurance Agent★★★★★ 4.920 reviews
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Leon Gobczynski - State Farm Insurance Agent★★★★★ 5.00 reviews
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This listing is informational. Contact the business directly to verify credentials, services, and availability.