State Farm: Diane Bauknight Asheville-Arden-Fletcher

My wife and I recently had some issues come up with our policy as well as being in the process of buying a new car. Leo is our agent and absolutely went above and beyond to straighten everything out and walk us through step by step. His patience is outstanding as well as being very informative and seeing to it that everyone is kept in the loop. Leo is straightforward and one of the main reasons we remain happy with our service at State Farm. Highly Recommend!!

I’ve worked with Shelia for several years, and she has been fantastic. She’s helped me through moves, policy changes, and managing insurance across my property portfolio. She’s always responsive, patient with my questions, and proactive about finding ways to optimize coverage and save money. Even though I am no longer in the Arden area, I continued working with her because the service is that good.

I had a great experience during my call to State Farm, thanks to Pamela. She was welcoming, patient, and extremely knowledgeable. Pamela took the time to thoroughly explain my options, answered all of my questions clearly, and made sure I fully understood everything before moving forward. She never made me feel rushed and genuinely seemed invested in helping me find the best solutions for my needs. Customer service like this makes a big difference, and Pamela truly went above and beyond to ensure a smooth and stress-free Call. I really appreciate her professionalism, kindness, and attention to detail. Thank you, Pamela, for making my experience such a positive one—I highly recommend working with her!

I’ve had my insurance with Diane Bauknight’s office since I moved to Asheville several years ago and have always had a great experience. Yesterday, Leo Zighelboim was especially helpful with getting everything situated after my recent move to a new apartment and was very attentive in making sure my policy was updated correctly. He was friendly and was able to fix everything within only a few minutes. Thanks Leo!

I had a great experience working with Pamela while setting up my insurance. She was knowledgeable, patient, and took the time to explain everything clearly without making it feel overwhelming. Pamela was responsive, professional, and genuinely seemed to care about making sure I had the right coverage rather than just rushing me through the process. Customer service like hers makes a big difference, and I really appreciated her help. Highly recommend working with Pamela if you get the chance.