Sele Dent Inc

Terrible customer service. The woman who answers not only disconnects your call when you ask for another rep to help because of her tone and attitude she also tells you " I already told you that answer" . the gentleman that answers is always kind, helpful and nice.

This insurance sucks and the representatives are ruder and more patronizing than DMV workers. I feel like I'm asking for a favor when I call Seledent. Furthermore, The owner also does not seem too professional. He/she actually responded in a very schoolgirl, snarky and nasty manner to another review. I guess the employees are just following the attitude of their leadership . Maybe it's a toxic workplace and the employees take it out on us. Either way, I hate calling and asking for information. I wish they had a more updated website where clients can just access their personal information.

I don't understand why the customer service reps are so dismissive of clients request for help. Was put on hol because I asked too many questions. Called back on different phone line and Claudia told me I was put on hold because the person needed a break. Don't they understand we are the reasons they have a job? Wonder if it's in their job description to be so abrupt and unpleasant. I must say one guy I spoke with was courteous and professional. Didn't seem like he belonged with that operation of fast talking, exasperated females.

Their customer service was perfect. I talked to three different people and all 3 answered all of my questions, were patient, and made sure I had the information I needed. Mike not only provided me with the information I needed but did it in a timely manner. I was not the only client he was working with all day, but he made it seem like I was. I am not sure why there are other reviewers who reported a different experience. I assume someone had an off day at Sele-dent and/or they fixed the problem. Worth checking them out. I am 100% satisfied with Sele- Dent so far.

Very pleased with the customer service I received from an associate, Mike Gunther. He helped me to track the status of my missing dental claim and was very helpful and professional.