Public Storage

Jessica was very patient in addressing my needs when I called and visited the front desk. I discovered that the unit I rented online was not large enough to store the large furniture I had Movers scheduled to move at 2pm that day. Jessica was able to quickly find me a unit close by and complete the transfer. She also helped me purchase packing materials and bring them to my car. She is truly a top notch employee with excellent customer relations skills!

Britteny helped us. She was perfect. I couldn't have asked for a better experience. The rental was quick, easy, and thorough. She even walked us to the unit and made sure our key worked. She was very friendly, very professional. I found the prices reasonable and the facility was very clean. I would refer Public Storage to anyone needing storage space.

If I could rate this a 0 I would! I’m so hurt, I get I was a few days late on paying my bill but they called me numerous times and I did tell them I would pay it on the 31st of may and they were cool about it (as I thought) they said that’s not a problem just make sure to pay it by then I said ok cool thank you. Well when I went to pay it on the app I saw that they left a note saying pay balance before it goes to auction or further late fees get added so I paid it. Went to my unit because Donald who is the manager at the Roseville location called me saying I needed to remove their padlock and buy a whole new key because they cut my old one ok cool no problem so I went same day I paid and when I opened my unit my stuff was knocked over and broke I’m so heart broken because the stuff that go

The ONLY reason why I'm giving a 5 star review is because of Donald. He's been extremely helpful and absolutely wonderful with customer service. I've been a loyal customer for 6 years and the district manager Travis was absolutely no help at all; my unit was up for auction and he said he could take $50 off and NEVER did. Fortunately I was able to save my unit but having to pay it in full. I've had things stolen, a dead bird and a dead rat in my unit, with no empathy or compensation from the staff or corporate at that time. I should have removed everything when the new in box drone (my son's Christmas present) and a television was stolen (leaving the remote behind), but having to move everything from a 10x15 just wasn't possible for me as I was in an abusive relationship at the time and

Kristy was Great and Helpful Ended up having a billing situation, Kristy handled it swifty after she found out about it. Mistakes are made, but it's the great customer service of people like Kristy that would make me recommend Public Storage to others