Proper Insurance Services

I had an excellent experience working with Proper Insurance. They took the time to thoroughly educate me on the significant differences between true short-term rental insurance and a standard homeowners policy. I had no idea how many potential coverage gaps exist when using a traditional policy for a short-term rental. What really stood out was their expertise in this specialty area. They clearly understand the risks unique to short-term rental properties and explained everything in a way that was easy to understand — without pressure or sales tactics. The cost was comparable to what I was paying before (slightly higher), but the coverage is far more comprehensive and specifically designed for short-term rentals. For the added protection and peace of mind, it was absolutely worth it. If

I had an amazing experience with Proper Insurance! My claim was handled flawlessly by Craig Hambrick, who was speedy and always responsive. He made the whole process smooth and stress-free, really building my confidence in them. My claim payment was very satisfactory and sufficient in helping restore my rental. I’d totally recommend Proper to anyone needing short-term rental coverage—top-notch service all around!

I had an excellent experience working with Proper Insurance on a complex claim involving multiple short-term rental units and business income. From start to finish, the professionalism, care, and follow-through were truly appreciated. Both Elizabeth and Chelsey went above and beyond to guide me through the process with clarity, patience, and genuine compassion. Chelsey even took the time to call me during the Thanksgiving holiday to make sure everything was moving forward — a level of dedication you don’t see often. As a full-time Realtor and short-term rental host, I’m frequently asked for insurance recommendations, and I confidently recommend Proper Insurance. Their team is professional, responsive, and truly focused on customer service. Thank you again to the entire Proper team — it

After everything involved over the past six months, I want to sincerely thank Proper Insurance for their professionalism, responsiveness, and patience throughout my claim. Dealing with a fire loss is never easy, Matthew made the process clear, fair, and manageable from start to finish. I consistently felt heard, supported, and well-informed, which meant a great deal during a very challenging time. Matthew's follow-through and attention to detail were outstanding, and it was genuinely a pleasure working with them. I’m very grateful for the assistance I received and would not hesitate to recommend Proper Insurance to anyone needing reliable, professional coverage and claims support. They truly made a difficult situation much easier to navigate.

Jennifer Garcia - Perez from Proper Insurance was extremely helpful in getting my policy done. She was extremely clear and concise on the phone as well as via email. Friendly, patient, and knowledgeable! She made the process seamless and I highly recommend working with her and this company has a whole.