Pronto Insurance

Jennifer was very helpful and friendly as soon as I walked in she was attentive and took care of me

I signed up for insurance and it was fine for the first 6 months. After that I was told I need to go in and renew my policy and pay a renewal fee along with 1st month. Lucia set me up with month to month insurance, instead of a 6 month policy. I was unaware of this until I left the office and looked at the paperwork. Here we are a month later and I am being told I will have to pay another renewal fee today and every month to keep the insurance. I am disgusted by this and believe I will file a complaint with the better business bureau and the department of insurance as well as the attorney general.

I renewed my policy every 6 months before I renewed asked that my daughter will getting her driver's permit will I be able to add her to policy they said yes asked them in same month 4 days later they don't allowed drivers permit on policy after paying $361 for the six month only getting $180 after canceling for them giving wrong information insurer's barware shaddy insurance co.

My daughter hit a deer last night. She tried for almost 3 hours to arrange roadside assistance which was a complete joke. Pronto insisted that she obtain a police report. More time elapsed because we had to contact the sheriff's office to make a report about the deer. Still couldn't get a wrecker requested. I told my daughter that we would leave the vehicle there and address it in the morning. The Sheriff called this morning to let us know that someone has, now, driven into the vehicle and totaled it. Had customer service provided the roadside assistance that we paid for, in the first place, I would not be in this situation. Horrible customer service, horrible coverage conditions. Spend a little extra to get insurance with another company. DO NOT give these people your money! Consultin

These people are rip-offs and they say they cover full coverage they don't still five months and they still haven't paid my bank and I had full coverage they give you the run-aroun and they like to argue back with you ... I don't want to deal with these crooks ever again... 5 months and I'm still waiting for them to settle yeah they're cheap but you get what you pay for and I wouldn't have even put a star but that's the only way I can put my post on these rip-offs