Pollock Insurance, a HUB International Company

I contacted Pollock Insurance, a HUB International Company, about getting help with a new home insurance policy. They informed me that they would get back to me within a day and email me the new policy information. However, it has been over a week, and I have not heard anything back. Their customer service is very poor, and I feel they are quite disorganized. I can't shake the feeling that they did not want to work with me because I am an Asian male. It seems like the company may have stereotypes about Asians, which is why they have ignored my inquiries and refused to assist me.

Been a customer of Pollock Insurance for over 10 years. Great experience working with them.They will listen to your needs, find a couple options that work for you - providing various plus/minus of each option - then let you choose which one is right for you. Being not very educated in this industry, I appreciated their advice and input. Made the purchase process hassle-free. Highly recommend them!

Carrie is the best at Pollock Insurance! She has gone above and beyond for me many times over the years I have been with Pollock. I really appreciate the service there and am so thankful for the referral I got from a friend!

Pollock is the best. They've been at it for years and have a number of great insurance companies to help you get the best rate and insurance coverage fit for your needs. I'm familiar with their business and personal (auto, home, etc.) Insurance options and the staff and service are great. Recommend.

We have used Pollock Insurance for our homeowners and auto insurance for many years. Every time I call or email them with a question or issue (like making a claim), they respond right away and are extremely helpful. I am very pleased with the outstanding customer service that they provide and I highly recommend them.