Patrice Weston - State Farm Insurance Agent

I had a great experience with Patrice Weston State Farm. As a new customer, working with Zach Stout made everything go so smoothly. I was able to have my new vehicle insurance begin on the day I called at a significant savings. Zack contacted my previous insurer and, with me on the line, he walked thru all the cancellation process including my refund. Everything was completed in about 20 minutes. I couldn’t ask for a better beginning to a new insurance company. I highly recommend Patrice Weston State Farm for any of your insurance coverages. Ask for Zach.

Overall a competent agency. However, I left for 2 reasons: 1. better coverage at much lower price 2. I called when I found out that after I called to put a vehicle on "storage/not driven" rates, 3 months later I was still being charged the higher "in use" rate. When I called to remedy this, I was curtly told, " If you do not have this request in writing, and cannot prove you called, its your problem. " That reaction told me a lot about their customer service. I was just another number. No apology and refund. On my my calendar it was clearly marked off, but I did not follow up with an email because I trusted them. I learned the hard way.

Jalisa helped me today with an issue around insurance information not being relayed to the car loan servicing company, or so they claimed in a letter I received today in the mail. It turned out when I called them for a fax number or email for Jalisa to send the policy information, they already had it from January 21! Jalisa sent me the policy binder information by email so I have it if they come back at me. She was pleasant and efficient. Thank you!

Thank you to Cyndie for her professional and friendly assistance today at Patrice Weston State Farm Insurance! She helped me to navigate payment of my home insurance policy as well as placement of my car on temporary vacation mode. It was seamless and a relief to get it all done in no time! Thanks Cyndie!

Jalisa truly provided the best customer service I could have ever asked for. She made sure my needs were met and I appreciated her resilience by helping me in any way she knew how. I appreciated Jalisa so much that I just had to leave a good review. I would love to do business with Jalisa again in the future and I thank her for all of her great work.