Mountain West Farm Bureau Mutual Insurance Company

I would love to be able to support this company but sadly, I can not. Our local office was GREAT, it was the main office in Laramie that was the issue. We started out with a competitive price for our home and auto but the increase in the second year tripled the cost! With no claims and no changes to our policies. We all know that the cost of insurance continues to increase but 3x is just inexcusable. That said, we have friends that have had great experiences with this company over the years and nothing close to the cost increase that we had. If you go with Mountain West just be sure to check the costs carefully each year and comparison shop. We are moving to a new company for all of our insurance needs.

Great at first then they get all your money and then cancel your insurance. The agents never call you back. We have been dealing with and trying to fix the "issue" with why they are canceling it and the agents are just glad to take your money and don't give a rats rear end about helping you find out from underwriting what is going on. Living on a farm there are things we can't live without like extension cords going to stock tanks and rigs etc. But will they call back or talk to you. Nope they send another bill for 143.30 after they took 2982 for a year payment, then cancel it, but yet no refund as of yet which should be taken care of immediately after the termination letter and because now we won't bring the rest of the farm equipment and trucks and trailers they will bill us more money b

If you miss a payment by accident or by switching your card etc. they won’t let you know, they just auto cancel your insurance and don’t say a single thing. So you’ll just be driving around with no insurance. THEN, there system didn’t bill and they automatically dropped coverage again! I do not recommend this company for insurance.

This place is a joke. I have worked in the insurance industry for over a decade, and this place is a prime example of why the insurance industry has a bad reputation. Total lack of communication, rude on the phone, and they canceled my policy without even telling me...!?!? I moved to Colorado and they were supposed to help me find a new Farm Bureau agent here, but instead just canceled my policy without telling me. They may have decent rates and premiums, but you get what you pay for. I suggest taking your hard earned money somewhere else, somewhere that actually cares and will take care of you in a time of need, not just turn their backs and yell at you on the phone like you did something wrong. (I feel like it is worth mentioning that they did not deny a claim or anything too catastr

I’ve been with Mountain West Farm Bureau for 3 months. At first I was pleased to be with them but then I tried to get ahold of my insurance agent to remove a car and it took me 1 MONTH to get ahold of her. Then I canceled with them due to living in Utah and getting cheaper insurance with a brand new car. I emailed my agent and she said sign this paper and we will cancel. So I did so and we canceled a few days before my next payment was due. Then about 5 days later I checked my bank account and I noticed that they CHARGED me for the next month WITHOUT MY PERMISSION, after I had canceled with them. I emailed my agent and she said that they will get me a refund for any premium that wasn’t used. I emailed her back and said I want a refund for the whole payment that was taken out and she asked