Michele Jacobs - State Farm Insurance Agent

Ashley is actually the best person to work with. Never had any bad experiences with her and the team. I have had my policy with state farm for a few years now and the team has always been helpful.

Personally, I told my wife to cancel our policy with Michele and State Farm. We had a roof issue after a storm. Water was pouring down our walls. We called 3 roofers and all 3 said the wind and storm damage caused issues. I called our insurance company and they said "well, you need to do whatever is necessary to prevent further damage to the home.. if you need to have repairs done make sure you take pictures and document it all". So we called one of the roofers back and asked if they could make repairs and they said no, not spot repairs, some of the damage was where the shingles were right up against the chimney and in other places the water had gotten in and softened the underlayment. The only right way to do it was simply to replace the whole roof to prevent further damage to the house".

i am so tired of watching my wife cry because these people. i can not wait to leave this company and no longer have to deal with Ashley who is bringing my wife to tears after every single phone call. they deny everything, they make you jump through hoops then tell to you didn't jump high enough or didn't jump correctly. I am so Mad, you have no idea!

Michele and Ashley have been the best agent team I’ve ever dealt with. Incredibly professional, attentive to my needs and understanding. They’ve answered every question I’ve had on and off phone with no judgement (this is my first time getting my OWN insurance and calling many places for quotes). Michele got me everything I needed and set me up so seamlessly. No stress in her office! When we bought a new car I had to add my fiance to my insurance and Ashley was QUICK with precision, allowing us to take the car home the same day since he was able to be insured! The whole process literally took like 10 minutes with just a quick phone call and submitted information online. Cannot recommend them enough, super happy with my choice to trust Michele

Like all the rest, im sure anything less than a 5 star review will be removed. We've been a long standing customer and State Farm has yet to cover any claim. Even when we follow their instructions as to what to do after damage occurs, they tell us our claim will be denied. and they say its our fault.