Mica Johnson - State Farm Insurance Agent

I want to sincerely thank Makesha for her outstanding customer service. Makesha is incredibly patient, attentive, and truly took the time to take care of both me and my daughter. Her professionalism and kindess make all the difference.

After a month of trying to cancel insurance on a vehicle I was given the run around. This ultimately lead to me being told my policy for both of my vehicles were cancelled. I was then quoted $396 for full coverage on a 2019 Kia Forte. I went to Progressive insurance with a quote for full coverage at $180 a month including rental coverage. A week goes by and I receive a call from this office. Today I was told that he never said my policy was cancelled (I literally have a recording proving that is false.) and miraculously my quote is now $257 a month. To sum it all up- this office is difficult to work with and they are scamming people out of their money. The agent’s too worried about money in their own pocket rather than giving fair and honest quotes for insurance. I’ve been a LOYAL Statefar

I would like to give a KUDOS to Genesis Diaz! She is absolutely the best!! She assisted me without any hesitation with my renters insurance and made sure that I had everything I needed for my policy and assured me that she would send me the declaration page. She did all of that and more. Thank you for all you do Genesis!! 10/10 Exceptional Customer Service!!!

Let me save you guys some trouble! I gave this office one star on the simple face of integrity! I called to switch my agents months ago! First they said I had to talk to the owner. Which is fine she probably just want to reel me back in. The conversation didn’t go as planned. She (Mica) tried to go back and forth with me about wanted to switch agents. Ma’am at the end of the day I’m going to what I want to do. You can’t convince me otherwise. If I called your business and request to change my agents that’s what’s should have been done. The call should have ended on “ Thank you for business all these years” but no it left me confused. I contacted her office multiple times to change my agent over. I sent an email( which she states that whom ever needs to get in contact with her can) but you

Many thanks to Tarik Anderson for his excellent customer service. My transition from one insurance company to State Farm was seamless. He was pleasant and calm while I questioned ever coverage detail for my home and auto. I highly recommend Tarik for your next quote at Mica Johnson's State Farm Agency!