MFP Global Services Corporation

I have been a customer of yours for many, many years and have had the worst customer service experience ever with your firm. I had a few questions about my policy and called your office many times leaving several messages and have gotten NO response. You can't speak to a live person or even get email responses in a timely manner. This has been my frustration for 6 months now. How can you seriously run a business that way? When I called to speak to the broker of the firm and asked for the name of that broker I was told that you don't give out last names?? What kind of a joke of an outfit are you running?

I have been a customer since 2008, I spoke to someone a few weeks ago but never returned my phone call about reducing my dwelling coverage. This is the worst company as they don't care about their loyal clients as they don't call or email you back at all. I will make one last attempt before going to switch to another agency who values customer service or drop Travelers as whole!

I was a customer of this agency for almost 10 years. Over the past 6 months, I tried to talk to someone to review my policies and could not get responses despite multiple requests. I ultimately changed brokers - the lack of responsiveness and attention they now give customers is despicable.

So they called me and I was about to get insurance but since I'm from Mexico and im an American citizen But I usually have to prove im a citizen I was playing my game I can't pause and they where asking me to take an e mail down but I couldn't and I was asking if they can just email me the info but the dude I think Ryan just hung up on me cause I didn't put my game down to die lol that was rude so what ever then I'll just find someone who is not rude and is understanding

Best people and awesome service