Mercury Insurance

Where to start? We have been with Mercury for quite a while as I have had several teenage drivers over the years and as many as 5 cars insured with them as they always seemed to be the most competitive option. On a recommendation from our agent, we also added our Home owners Insurance with them, and thank goodness we did. In September of 2023 we had a major house fire in which we lost 3 cars and our home of 30 years. We have had nothing but the most compassionate, professional and timely experience you could ever hope for. I have been compelled to call or write the management directly but felt a testimonial was more in order. Although we still are not done with our claim, needless to say, I would highly recommend this company! Also, as a public service announcement, please see if you hav

I was a 3-year homeowners insurance policy holder with Mercury Insurance. When a pipe burst and flooded my basement on Christmas day, I immediately filed a claim with them. I called the independent agent that sold me the policy, who was no longer in business, leaving me with no one to guide me through this claim process. After everything was fixed (only enough to cover what was damaged as directed) the contractor sent them his invoice, they sent out another claim adjustor to check the work vs. the invoice. The contractor adjusted the bill according to the adjuster. I ended up paying over $3K to the contractor (my deductible was only $2500) and now they are refusing to contact me, refusing to pay the remaining $3,633.79 to the contractor. They are completely unable to even give me an accura

The worst. They never answer their phone. Our rep Phillip Rodriguez under quoted us but they claimed they paid out almost double to the bank they are partners with. I had to get ever and call many times making the line rollover to get a manager. Another rep Iris Quenones even hung up on me. Do not do business with these people if you value your sanity.

Premium to high

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