Lucia M. Hauge: Allstate Insurance

This lady has been my insurance person for at least a couple of years now. I think she is wonderful. She has always treated me quite kindly. I think her kindness is quite sincere and beyond business. I almost blindly trust the policies she presents to me. And I virtually trust no one. Obviously, I highly recommend this person to do business with.

Brought her a finished quote from an Allstate office out of Chicago and asked her SINCE she has an office 3 blocks from my store. I brought her everything she needed and just wanted to GIVE her my very hard earned money. She called not only refused to help me but when I simply asked why? She said she would prefer not to say and hung up on me!!! Im just making sure she gets the kind of review that reflects her customer service.

On 2/19/18, to our horror, my husband and I found a water spot in one of our bedrooms. We investigated our attic to find the sheeting was moist and mold had started to develop (the disaster restoration and mold remediation company estimated it to be a few weeks old) which would have started around Feb. 8th and 9th 2018 when we had a giant blizzard with 10-12 inches of snow. When I called Lucia's office 2/20/18 and talked to Marcie she was very misleading stating if we decided to make the claim it was most likely covered on our policy. She stated we have "water back-up" and very strong extra coverage on the policy. I specifically asked her if there was a reason we could be denied because I didn't want to pursue a claim to be denied. We have never had a claim since we have been home owners

The team at Lucia Hauge's Allstate office have done a great job of providing us the insurance we need at a reasonable price. I recommend them because they're quick to respond to changes in our on going needs. Thank you all!

Just wanted to move my policy to a closer office. Lucia was very unprofessional on the phone and told me that she could not help me. Then hung up on me. Glad that she showed her true colors. Needless to say I would not recommend this office or agent.