Liz Underwood: Allstate Insurance

I felt like Allstate saw me as an actual person who mattered. They were very nice. I had gone with Hartford, and they cancelled my home insurance and didn't tell me that 9 months after January, in September that I would no longer be covered by them. When I didn't get my September bill, I called them and was informed of this. So, I switched my home insurance from them BACK to Allstate, and I switched my car coverage, too. I had gone with Hartford to try to save money. Hartford was less at first, but kept rising

My bank acct was hacked back in April. I immediately called Patrick Underwood to provide new acct info so my policy wouldn't lapse. He chose not to enter that info. I rec'd. Notice my policy was going to lapse. Called back and gave my info again. My policy did not lapse but my payment still went up over $60 /month. I was told I'd get a return call by Patrick and again by Liz regarding this matter. I never got a call back from either of them. When I call back I was told there was nothing they could do. I have never missed a payment or been late ,had the policy for 84 months, and they couldn't even return my call. There is something I can do Patrick Underwood. I can get better coverage with progressive for $142.00 less/months.Thanks for nothing.

Had this insurance for years and years and finally got tired of overpaying so I switched. I had to call numerous times to get the policy cancelled, and they never actually cancelled it so they stole money from the bank for a payment on a policy that i cancelled a month ago. Buyer beware on this ripoff. By the way I need my money back you stole Liz underwood.

Wanted to cancel after yet another price increase, was convinced to wait a few hours for a call, never got the call, had to call myself, and was told they couldn't help till Monday, taking my money and keeping me from changing insurance. Be weary of working with allstate and this building.

I recently updated my auto policy and it was a painless process with my local Allstate agent, Liz. She was very knowledgeable and took care of my concerns. I have been a loyal customer for many years and look forward to doing business with Allstate in the future.