Leatherstocking Co-Op Insurance Co

Had pool collapse and physically move garage wall leaving it bowed. Filed a claim and adjustor came out two days later. Waited 9 days and heard nothing so we called them. No one had looked at it yet....keep in mind the dangerous bowed wall. We were told someone would look at it and get back to us in a day or so. This never happened. Called them back another week later and were told the same thing (hadn't been looked at and someone would call us in a day or so). The girl we spoke to also said their claims department is very small - 3 people. We received a call back from Ben TEN MINUTES LATER denying everything! Now we have to wait for our copy of the report and argue with them. Stay away from this company at all costs!

Attached is a picture of the representative that this company sent to inspect my home unannounced. I’ll let you make the judgment on if this is an acceptable appearance to be showing up unannounced. I was watching this man through the cameras and assumed he was up to no good because he didn’t have a car and obviously does not have anything on him that shows he works for this company. He started taking pictures when I didn’t answer the door and then he started walking around back into my equipment yard, even though there was 2 feet of snow. He was walking through 2 feet of the snow, which is crazy in itself. I swiftly moved out there to inform him that there is to be no trespassing on my property and that he should leave immediately before the police show up. As I said, it turns out this ma

Worse company ever stay away! Bound, signed and fully paid for a homeowners policy a week prior to closing on our new home! Then they cancelled the policy based on …. the address and zip code of the policy they issued, that they took 2 weeks to underwrite. Per FEMA’s zoning maps we are not in a flood zone but they advised that the marina was still close enough (approximately a mile). Not sure what they did or reviewed for two weeks but you would think the location would be on top of the list! Now it’s been about 5 days and they still haven’t processed my refund!! They are supposed be offering their customers comfort and peace of mind and they did the absolute opposite! Stay away pick someone else and if you have them you should really consider other options!!!

I have been with leatherstockings for 10 yrs at least. Recently we experienced a terrible fire that ripped through our home completely destroying it. We lost everything in our house and the complete structure coming out with only the clothing on our backs. Everyone that I dealt with was super professional and kind that goes from Kevin the assessor, Bill the investigator and Matt. They were quick to get us a check cut for contents and hotel / rental accommodations we couldn’t have been more thankful (within a week) then they processed the rest of our claim with speed and fairness. Within 3 weeks they cut us a check for the structure and now we can breath easy knowing we will be ok. I felt the costumer service was incredible (no automated calling you speak to a person). They got us back on o

This company is deserving of a ZERO!...But Google won't let me? As this case develops, I will keep you all informed! But, these folks start with "no.," they hit rock bottom... Then DIG! My first call to them was: "your not covered." Them when pressed... "Oh, yes you are covered." MY impression is: when they brought an engineer in to examine, they sent him to develop a strategy to decline me coverage; not to act on my behalf. 10/23/21 - Interesting meetings this week with attorneys; and structural engineer (which I procured, so do the same!)...Yet VERY encouraging! I remain surprised at the amount of litigation surrounding these folks. Do your research! DO NOT USE THESE FOLKS!!!!