Kentucky Farm Bureau Insurance

I have made two separate attempts for a home insurance quote. Once back in 2017 and now In 2025. Both attempts were very similar. The 2016 was as if the phones didn't work. I made many calls over a several week time frame. The agent was not available for a plethora of reasons. Despite many voicemails I never received a quote or even a call back. Now in the 2025 attempt I called a lady answered the phone as if I was an inconvenience to her. I, the potential customer had to lead the entire conversation. Asking for a home insurance quote , asking a few questions about what else they offered. Then I had to ask to schedule an appointment with an agent the whole conversation was bothering her it seemed. Finally got an appointment, they cancelled an hour before. Reschedule for the same time the f

Brenda is an absolute nightmare to deal with. She will lie to you numerous times and tell you she is going to get you a quote and then never does! We’re going on a month and still no quote that’s absolutely ridiculous! She answers her phone like it’s her personal cell and is super unprofessional. This woman is highly unintelligent as well, she went to the wrong address and then said “oh I must’ve gone to the wrong house I’ll have a quote in a few days” of course no call from her. I’ll be reporting her because this is God awful service!

I've been with farm bureau as long as I can remember and they have always done me great and now my son has his insurance through them and we couldn't have gotten a better rate

New to area. FB in current state. Visited ofc with all current insurance docs and asked for quote in prep to relocate. 4 months later no call or communication from ofc. Concerned if this is service BEFORE insurance what would it be if I needed help afterwards!

These ladies and gentlemen go above and beyond the call of duty. They answered any and all of my questions at any time. Thank you. Yes I recommend this business.