Joseph Del Grosso: Allstate Insurance

I post this to share our thanks to the team of Allstate Insurance Agency that I have delt with for much more than a decade (but less than a centenary, I'm not that old!). For their knowledge, expertise and professionalism, and especially their heart and understanding of each customer's needs. These people have helped me, and many others for over 15 years. Perhaps, not every insurance agency is the same, and for a good reason. Others can offer their idea of cheap rates, but as far as this insurance company is concerned, a balance of rates and coverage is important. And they explained this to me all in very real and understandable terms. As far as I have experienced, this agency has had the most wonderful people. To send thanks to, Jessica W. Brandon, Lindsay, Desirae, William, and their

After my Allstate account was reassigned to Joseph Del Grosso when my prior agent closed, I experienced a noticeable decline in service. There was no onboarding outreach, no policy review, and no discussion of whether my coverage was still appropriate or competitively priced. The only changes I observed were unexplained premium increases, without any proactive communication or servicing support. When I later contacted the agent through Allstate’s website to request routine policy information—including prior policy details and costs—I clearly indicated email as my preferred method of communication. That preference was not respected. When a phone call eventually occurred, the interaction was frustrating and unproductive. Rather than addressing my coverage questions, the conversation became

I recently switched from State Farm to Allstate, and Poe Conner made the entire process seamless and stress-free. Not only did Poe secure better rates, but the coverage I received was significantly more comprehensive. He took the time to understand my needs and tailored the policy accordingly. What truly sets Poe and his team apart is their commitment to going above and beyond—whether it’s answering questions promptly, explaining options clearly, or just being genuinely supportive throughout the transition. If you’re considering a switch or just want to explore better insurance options, I highly recommend reaching out to Poe Conner. Exceptional service from start to finish!

William Bishop is an absolute credit to this office. Any issue I have ever had, he seems to be the one picking up. Takes great care of me. Projects that he truly cares. Whatever I need, when I call and hear his voice on the other end, I know I'm going to be well taken care of. Thanks William.. again.

I called in to make a bunch of changes to our coverage with Allstate! I was super blessed to have connected with Desirae. From the start of our conversation I warned her that I was going to be difficult and hoped she had the time and patience. I kept changing my mind and asking different scenarios, Desirae didn’t skip a beat! She remained gracious and professional through it all and kept assuring me that I was not being too much for her! With all of our needs, additions and changes she stayed with me the whole time and worked with me to get us the best deal she could! Anyone working in customer service could learn so many valuable lessons from her! And anyone looking to work with an amazing insurance rep should definitely reach out to her and her whole team!