Jim Eiff - State Farm Insurance Agent

Adam went above and beyond in helping with our policy. Incredibly responsive, when we needed updates to the policy the system didn't allow took real accountability to solve it manually almost immediately, and more importantly was super honest and personable. Probably one of the best agents I've spoken to in any business let alone insurance which is typically not known for its customer service. In a world where many insurance companies are moving to AI-only and getting rid of human agents, it feels good to know there are real people available who you can reach out to if you ever need any actual assistance with your policy. Pricewise most policies I saw were about the same with similar coverage, but Adam's service and trust developed with him was the reason we decided to go with them over ot

I had the pleasure of speaking with Caroline Popow who was able to get me a very reasonable insurance plan for auto and renters insurance. She made this process so quick and easy, was a pleasure to speak with on the phone, and she followed up with me to make sure I had all of my documents submitted. I’m very happy with my insurance plan. Thank you Caroline!!!

I was very impressed by Ms. Luo who helped me to get an auto insurance. She was very friendly, responded quickly, and had deep knowledge in her service as evidenced by her suggestions that resulting in a significant saving for my policy.

I just wanted to share what a great experience I just had with State Farm in Maspath, NY. My agent is Richard Ortega, and he is exceptionally patient and efficient . I switched my policiy from one vehicle to a new one that I am buying and he made it so easy. And he also set me up for monthly automatic payments. And that also went very smooth. I can't say enough about what a great insurance agent and person Richard Ortega is.

The most awful customer service. I’ve been with this office for a while. There was a claim submitted against me and this office never ONCE checked on me or gave me any updates on the claim. When my rate went up, I emailed them for clarification of the rates went up due to the claim or nationwide increase…I followed up and they didn’t respond to ANY of my emails. I switched to another office in Astoria this week and their customer service is SUPERIOR in every aspect. The new office calls me to give me updates, responds to emails within the same day and they helped me save money on my policy. They are both statefarm offices but clearly one of them is here to help their customers. Jim should do better in terms of email responses as he never responds to his emails. Shame they don’t help retain