Jennifer Rivera - State Farm Insurance Agent

My family has been with State Farm for years now, I was put on my dad's policy and recently I’m beyond frustrated. For a year and a half now my monthly payment keeps changing with no clear explanation — sometimes going as high as almost $200 a month. Every time I try to get answers or help, I’m met with vague responses or no real assistance at all. I’ve gone in to speak with someone multiple times about the issue and so has my dad, hoping for clarity or at least consistency in my payments, but nothing ever gets resolved. It feels like they’re just raising my rates whenever they want, and I’m left to deal with it on my own. Last month I was glad they finally lowered it after my dad had to go in an fix it but now I got the bill for this month and they raised it again. I expected better fro

I've been working with this local agency of State Farm for almost 8 years and they are so efficient and knowledgeable. At the time I was a new homeowner and I worked with Bryan Perez to obtain home insurance and of course coverage for my vehicle. He was patient with me as I had so much transpiring at once and new to the process, he took his time to explain things to me and answered my questions with great ease. And, to this day (2025) he is very responsive to all my inquiries. Bryan is always a pleasure to work with and is professional, he acts quickly to get answers and always follows up. When Bryan isn't around, I've worked with Addison and Leanette who are also professional and easy to work with. Having a good relationship with your insurance agent is comforting but they also do thei

Jennifer nice her workers are rude. I email and never get answer. I also text SAMETHING. I called and RUDE ON THE PHONE. IM STAYING WITH STATEFARM BUT THINK GOING DIFFERENT AGENT. I EMAIL ASK SIMPLE QUESTION WHY OUR BILL WENT UP AND BEEN 3 DAYS NO RESPONSE. Jennifer very nice unfortunately her workers aren't. We are just trying get simple question answer. We did email but I don't understand why cant get a response. Jennifer your great. All gonna say last time we called we were treated poorly. Wish we can get you directly! Long time ago you helped us greatly and prefer u helping us. How can we contact you regarding a matter we have? I emailed and still no Response:(

State farm is the worst insurance company payment was late for one day and they could not provide me with a grace period. I been with them since 2000. Do not what so ever use them as a insurance company they are nothing like their logo. They don't care about their customers because if they did they would try to help you. Insurance lapse and you had no accident no tickets and they did not try to help you in any matter. If a payment is late one day they cancelled your policy and on top of that their premium changes every month. If you value your customers you would care. Please in this economy we are having you do not want another headache with this company trust me. You will regret it if you use them. In would give them 0 stars

Really reliable and extremely friendly service.