James Brown - State Farm Insurance Agent

For me I had a terrible experience with Chakeena M. during my review appointment. I felt that she didn't know exactly why I was being charged for a peticilar charge on my account. She kept saying "it could be this or it could be that". But didn't really know what exactly this charge was for. This tells me that when doing the review with a customer they either didn't prepare very well or just don't know, so how can we do a proper review if you don't understand why a charge is on the account and can explain it to the customer ao they can understand it. So at that point, I decided the call was done and I ended the call by saying "I have to go ,babe. Then hung up the phone. Mostly a waste of time. Didn't get anywhere or change anything. STATE FARM DO BETTER!

After having a terrible experience with Allstate increasing my policy by 103%, I was extremely stressed and reaching out to companies for quotes and I got into contact with an insurance agent, Jon Hinrichs. Working with Jon, was truly like night and day. He took his time to thoroughly explain every detail, answered all of my questions, and made sure I fully understood what I was getting before moving forward! I never felt rushed or pressured, which made the entire process much less stressful. His knowledge, PATIENCE, and honesty really stood out, and I felt confident knowing I was making the right decision. I highly recommend him to anyone looking for an agent who truly cares about their clients.

My experience switching my home and auto policies to State Farm was made seamlessly by my agent, Bee. She was not only knowledgeable, but looked into every possible way to improve my coverage, and insure that my billing would would work well with my disability schedule. Bee is so friendly and patient; & was a pleasure to work with. I signed on the spot. Thanks Bee!

My life insurance evaluation/review with Angela Robinson was not at all as intimidating as I thought it would be, she displayed an exceptional level of professionalism, patience, and she was very much knowledgeable, and informative on the State Farm life insurance product. During our conversation Mrs. Angela provided me great advice, recommendations, and a clear understanding on how to better maximize my life insurance benefits. My overall review went very well thanks to Angela Robinson!!

Orlando Perez is an amazing Agent. He’s extremely knowledgeable and professional. I’ve had the pleasure of working with him for auto and home insurance; both encounters were delightful. I appreciate his professionalism and willingness to assist me with all my concerns. This young man is an asset and needs to be promoted. Happy Holidays!!