IAT Insurance Group

The company is totally incompetent. My son's car was hit by a driver of Ace Moving out of Roanoke, VA. After 2 weeks of getting the run-around with their managers, they finally get a claim submitted to this insurance company. (I had to look it up to be sure it was legit since I'd never heard of them.) The claim was submitted on 8.29.19 (Thursday) and I was told that I would hear back from the adjuster within 24 hours. I didn't hear back until 9.4.19 since apparently they all took a long holiday weekend. The adjuster called and assured me that he would expedite the claim due to the numerous delays with their insured. I forwarded the estimate to him 9.3.19. I'm then told that they can't proceed with the claim processing until they speak with Ace Moving. So here we go again....Ace Mo