HUB International

Cathy Stasio was so very helpful in finding us great rates for home and auto insurance. She is so easy to work with and so personable with a great personality. Highly recommend working with Cathy at HUB International on Shaker Rd in East Longmeadow. Great big thanks to Cathy.

The people that work in East Longmeadow are great, but it drives me absolutely crazy when you call and they transfer you off to whoever the insurer is. It's not like having your own agent that just handles things for you anymore. I call, have to push buttons, get transferred, put on hold, have to call back and tell them, don't transfer me to the insurer, let me speak to an agent. It is an incredibly tedious and time consuming process every time I call. However once I do talk to a Hub agent, they are always excellent.

I have been trying to get a payment transferred to american modern insurance from specialty group LLC for two months now. This would keep a homeowner policy from canceling. There is no luck getting this done. All talk with no positive results.

Called HUB to speak to an agent about an upcoming policy renewal. Was transferred to the wrong number numerous times. After being on hold for over half an hour, sent an email to my "agent" through my insurance company and have yet to receive any response. Ended up being easier to switch to a whole different insurance broker than getting a hold of any one at my current one.

This is the best agency that I’ve been through. Brittany B. Is extremely helpful and provided me with all the details that I needed and was able to answer all of my questions. She helped me get an affordable monthly payment. Very responsive and quick to get you started. Highly recommend this agency.