Hoke Brantley - State Farm Insurance Agent

Payton quoted me for my new beautiful BMW, She was so kind and helpful through the whole process! Great Office!

Great agency, super helpful with amazing attitude. Ask for Hope she is patient and a dream to work with.

Have been a customer for over 40 yrs. Have always been satisfied having them insure my cars,and home. Paid the rising payments over the years . But now don't seem to care about their customers anymore. I was told by Mr. Brantley himself just keep up with my recites and spending after the Hurricane that they would make things right ! That was apparently a lie cause When I went to turn in these recites then the story changed ! Have had two different appts.supposely to look at my damage (Adjusters) whom both never called to cancel just didn't show up !! This tells me they have no intention of helping me out . Been told my deductible would cover it but that is so wrong !! No Deductible should be even entered in a case of Act of God .! You people should be ashamed of yourselves. We'r

State Farm Agent Hoke Brantley and his team are excellent. He’s had my house and car accounts for over 2 years with no issues. Him and staff are always easy to work with for all insurance needs.

Kimberly has a real problem with customer service. She is very disrespectful and should not be able to work for a company like State farm. She is highly rude and its unacceptable. There is a way to conduct business and it does not start by harassing a long time customer about payments that were already made. Instead of listening to my concerns, she takes it into her own hands to tell me how things are going to go. I feel her professionalism needs major work. She is not willing to explain the policy, that I pay for monthly, in details. She does not apologize for her actions nor does she feel any regret from ruining a perfect day over a mistake. She should be fired immediately!!! I will be speaking to Mr. Hoke about this situation and hopefully they can get someone who is more qualified for