Hiscox Business Insurance, Atlanta

This company our con artists, for 1 week now and still no call back, and everytime we call to see the status they say we can't find the claim, let's refile. Everytime we file they wont give us a claim number say we will get a email with one and adjuster will reach out within 48 hours. For over a week now, no call, they made us refile the claim 3x then we called back again today and they said they can't find the claim again spent hours of our life etc.

I've been a 13+ year customer of the company. I requested a certificate of insurance and waiver of subrogation through the website form, exactly as they instruct. Got an emailed response that it was sent to underwriting, which is normal. These requests are fundamental to business insurance and should take less than 24 hours. Three days later I called, they said it was tied up in underwriting. Spent 30 minutes on the phone with the rep while they tried to "get in touch" with underwriting to no avail. Told me to call back if I didn't have it in 24 hours. Three days later I called back again. Same process. They said with this sort of request it can't go through the webform, even though that's exactly what the webform is for – lying to save face. The rep told me they had reprocessed it with

Ad says $21 a month. I have GREAT CREDIT, and wanted the very minimal coverage, no employees, low annual revenue, and they come back with $400 a month. Automated page that I shared my info to, Waste of time.

Terrible service. I used them for business insurance last year. In January, they reached out for my renewal, and I kindly let them know that I was no longer doing contract work and that the policy should be canceled effective that day. They confirmed this and let me know that my policy was canceled. Fast forward to today (and this part is on me - I should have been checking), but I find out that they have still been charging me monthly for my policy, even though I was told that it was canceled. I tried calling them, emailing them, sending a messenger pigeon, etc. and no one will respond. I ended up having to dispute the transaction with Chase. All of that to say, don't call the Atlanta office. Call their corporate number. They were extremely helpful. One star for the Atlanta office.

I've had hiscox insurance for several years. All of a sudden they implemented a deductible and it says nothing in my renewal about a deductible. Will most definitely start looking for a new insurer.