Heist Insurance Agency

Terri was amazing. She helped me acquire home ins. that I needed to have so my mortgage co. wouldn't charge me almost triple the price of the policy she found for me. She made the process simple and easy. She will always have my gratitude and my business in the future.

Terri was amazing and helped us work through a tricky flood insurance situation that came up because our mortgage was sold to another company. Not only did she help us work this problem but she also helped us figure out the rest of the complex types and requirements for insurance that our condo required. Thanks so much, couldn't ask for a better company or people to work with.

Somehow my payment was lost between being sent by my mortgage company and being received by the insurance company-without my knowing until I received a cancellation letter. I called and Kate Austin kept me calm, explained how it happened, and what could be done. She then stayed on top of my mortgage company until they resent payment, and followed up daily to let me know when the insurance received payment. I couldn’t be happier with the service I received. This was the first time in 13 years I needed to call, and I was not disappointed!

My agent was extremely helpful in settling a repair dispute with my insurer. She kept me appraised of the developments of my situation as they occurred. Ms Austin was able to mediate what was becoming a rather frustrating experience involving repairs to chimney, foundation issues as well as hardscaping. I am most satisfied with The Heist Agency’s representation and results in my particular situation.

In general, Insurance is a hassle. You can spend thousands of dollars for no visible benefit......until you NEED help with an issue with your property. That’s why having a proactive agency that provides guidance in addition to selling you a policy is crucial. The team at Heist Insurance is one of those special companies with a staff who cares about its clients. I’ve purchased my homeowners, Condo, and Flood policies from Heist for almost 20 years. I continue to be impressed how Ellen, Laura and others there have called me because THEY found a less expensive policy with a good firm for the same or better coverage - all prior to me asking them for it. There have been times when we forgot to pay the bill and the team at Heist has alerted us prior to the policy expiring. So proactive.