Grange Green

This company was attached to my mortgage when I purchased my home five years ago. As long as they were getting paid, they have no issues. This company sends me a letter stating that they are going to end my coverage in March of this year because my roof is in poor condition. Mind you nobody ever called me and arranged for a formal visit to my home to assess my roof.

Jordan was knowledgeable, responsive and trustworthy. He provided a clear initial quote and made sure I felt protected every step of the way.

pls pls pls i repeat this is The worst insurance company to work with. if your looking for home owner insurance i suggest u look else where and i would go without before i recommend anyone from this company to assist with any claims. all the way down to the investigator jay cato who was very rude when addressing the following claim. lied and stated to me he didn’t have the following documents that they was requesting but when i spoke to the thirparty company mitigation they advised he did in fact confirm with them on the phone they received the following documents that he stated to me he didn’t have. then the actual adjuster on the claim Ralph cooper telling the third party to make sure the property is occupied. the professionalism is horrible and the disrespect not to mention they tellin

Awful experience. The representative was unhelpful and I had a very hard time getting him to even respond to me. It is clear they like to do business by text and email, I could never get my representative on the phone. After over a year, I am still dealing with a roof claim. Now, my premium has gone up $500.The representative is Theo C. I contacted his higher up when we were having issues communicating. No one reached out to figure out why I was not happy with Theo. I cannot wait to change insurance companies

Claimant hit by their policyholder if I could give 0. No communication from the adjuster. I had several questions concerning my claim and process. He just brushed it over never answering them. I requested an email copy of my estimate for repairs nothing sent. I was never given the option for direct pay for my repairs. I only received an text stating check is on the way no info on how much Grange agreed to pay. I requested for a confirmation on my rental when the vehicle goes into the shop I never received the vendor information, just contact when my vehicle goes into the shop. It's horrible service with no concern for the client at all.