Fred Loya Insurance

I have always had a good experience when I have gone to this office. Everyone there have always greeted me with a smile & welcomed me when I walk inside. The ladies (men also when there are men) are friendly, courteous, & helpful. If I don't understand something, they don't mind taking the time to explain it to me. They have always made me feel welcomed to come anytime with my questions or concerns. They have the best prices for insurance coverage. They are great at handling claims & pay them efficiently.

The insurance is awesome. I was with USAA who kept raising my rates and making any excuse they could to raise those rates. I switched to Fred loya and now I insure two vehicles for the same rate USAA wanted to insure one vehicle for. Sure they aren't available 24 hours but when they are available their customer service is exceptional.

Ladies behind the desk,ALWAYS have bad attitude,not friendly at all. They never welcome customers with a good face,,they say one thing one day and the next day is different from what it was yesterday,so be willing to go to their office more than once,they make mistakes and don’t even apologize for it,they just sent you to a different desk,dirty place. Overall if you need to talk to them better doing it over the phone hopefully they will treat customers in a respective way. I hope the management get someone who got up and be happy with their job...

The office lady always has the door locked and doesn’t speak good Spanish as i have sent people here and they always tell me the door is locked and it’s not even lunch time and they can’t understand her she has to call someone to translate. the one lady that was always there and always had the office open is no longer there but she was so helpful and it’s sad to see her no longer there i recommend going to the William Canon location as they are way more helpful !!

If I could put 0 stars I would!! Fred Loya is the WORST INSURANCE to go thru as a victim!! I currently have my vehicle in the body shop and its going to be 3 months without any resolution! There is alot of miscomunication between who can do what in the Supplemental department and the adjusters. Fred loya in general is dragging their feet on paying for something that their client did for being irresponsible!! It might be cheap insurance for their clients but yall suck as an insurance company!! Nobody likes yall!! And it is Sooooo hard to find a body shop who will actually work with yall because yall are not comprehensive!! Fred loya needs to be out of business due to the inhumane way yall do business..DONT GET THIS INSURANCE!! Employees will also laugh at your frustration and inability to d