Felicia Adereti: Allstate Insurance

I had a great service with the wonderful team and got all what i needed with clear and simple explanations and miss Karina helped us really well we really appreciate it thank you for your service 🙏

When i go there the always treat me so well karina she always smile and she always help me in all my questions and problems

Felicia Forlan has terrible staff working for her. First, Felicia does not return phone calls and when she did it took a few attempts for her to get my Scheduled Personal Property Coverage correct when I lived in an apartment. Then when I purchased my home, a staff member of hers, Olubunmi Ogunwusi, did not properly inform me of my Condo coverage. She only told me the amount owed per year and failed to go through with what I would recieve for coverage. Moreover, she failed to cancel my renters insurance. Olubunmi got my policy wrong. She completely botched my application that I did with her over the phone. Getting simple things like the square footage of my home wrong and saying that I have children when I don’t. Olubunmi also did not include coverage that I asked for like sewer backup

Believe the other poor reviews these people do not respond. Their lack of professionalism resulted in my policy being terminated for $50 and now I’m high-risk so all of my premiums are quadrupled. Allstate lost a good customer for a one day $50 lapse in coverage. I called so many times prior to my coverage lapsing begging to get a new agent and Allstate does not help with that. Allstate in fact sucks, thus explaining the lack of accountability for this ghetto office.

So I called Allstate to check an issue and the woman at the front desk Jerri whatever has a serious attitude I have never in my life been spoken to with such rudeness and sarcasm before at a place where I do business at! This lady clearly needs to be trained more with her customer skills. I have never been redirected to go to another business when I’m already giving my business to this establishment and have been for quite sometime. I’m so done with them at this point and this place does not need to represent Allstate!!!!!!!!