Farmers Insurance

Customer service from a local company is hopelessly lacking. I was fooled by Joe into changing my homeowners insurance even though I was honest about my plans to replace my roof. Also, I was not informed that an inspection would take place until AFTER I had put my money down...THEN I was informed by email that my policy had been cancelled...no details...and told to sign into my electronic account...also a BAD IDEA...only to find NONE OF MY POLICIES were there, and still had received NO direct communication from Joe Harbinson. Only sickening sweet form letter emails. So I called into the main office (because Joe didn't answer his phone) to find out what in the world was going on. Since then I forgave him, and have been frantically trying to arrange for the roof to be done PER FARMERS R