Farmers Insurance - Donald Curtis

We reached out to the agency after receiving renewal notices from a different insurance provider showing significant rate increases. I walked into the office with copies of our existing policies and asked if they could review everything and provide a quote. They took the time to sit down with us and walk through our coverage line by line. They explained what each part of the policy meant, where we were well protected, and where we had options. Every question we had was answered clearly and without pressure. As a result, we made the decision to switch our coverage to Farmers Insurance, achieving meaningful savings while maintaining strong protection. Just as important, we left with a much better understanding of our insurance and how it protects us. Being able to walk into a local office

This agency employs what, in my personal opinion, are unethical and disgraceful tactics. They mail letters to your home with a range of property insurance coverages and premium quotes that appear to be based on facts they have about your home. This is clearly an attempt to make you feel the coverages and premiums are personalized to your home and your needs. The letter starts by suggesting, if you’re premium for home insurance is more than a certain amount, you’re probably a victim of an insurance carrier making drastic changes to your home insurance policies, including providing less coverage, issuing large rate increases, forcing higher deductibles, or worse, refusing to renew your policy. Of course, given the recent increases in prices we have all experienced with everything, this is de

They don't return phone calls or emails when they know they have made a mistake (just like other reviews). They are only interested in new customers, not servicing existing members. Customer service has been horrible. Multiple messages left and emails sent asking for a return phone call. I will be moving my policy elsewhere. Just so others know, you don't have to wait until your current policy expires to cancel, you will get a prorated refund and you can change insurance companies at any time.

Donald is amazing to work with but I believe her name is Junie, was absolutely horrible. She took no responsibility for the mistake Farmers made and instead of trying to work with me she wanted to double my rates. She was shouting at me over the phone with children in my car. When asked to speak with someone else she became even ruder. Never have I been spoken to in such a way especially when I had to fight just to be able to speak. I would never recommend her to anyone as someone to work with. Everyone else in the office is amazing and very kind!

Great service very thorough. I greatly appreciate Annie