Farm Bureau Financial Services: Brent McCall

I made an appointment almost 2 weeks ago for a quote of supplement coverage for a family member who moved here from Arizona. Walked in and was told they would run quotes a get back with me that same day. Never heard anything. Called the following three days for follow ups and was told systems were down and I would here something when they came up. Never and still have not heard back from them. 10 days later!! Called Nick at Hoffman got an appt and have a new plan for my family member one hour later. I worked in the insurance industry for over 28 years and this is diffinately an example of poor customer service.

Brent and his office staff are always quick to help with any questions I have or things I may need from them. By far the best insurance people I have ever dealt with!!