Dwight Richter - State Farm Insurance Agent

Progressive gave me the same coverage with half the deductible amount and 58% cheaper. 7yr old vehicle statefarm was taking me to the CLEANERS. 240/month. Ooffttaaa. 0 tickets in 7 years. 29 years old. I asked them to make it make sense. The couldn't. Progressive made it make sense. 116/month. Signed sealed and delivered.

This agency used to be great, until I had a billing issue because either the agency or the billing department grossly erred making a basic change. (adding comprehensive only to an older vehicle). The insurance bill was quoted as one figure, and then the billing was almost double due to an entry error on the company’s part. It took me weeks to attempt to get it fixed, and the agency dragged its feet blaming the billing department and underwriters. Calling in to the company itself seemed to help but didn’t fix the issue either. Because it was so badly mishandled, I reached out to another agency for quotes. I ended up canceling 3 auto polices but kept a renters policy. I requested the billing department number to understand how the mistake happened and the agency refused. I asked where to sen

I never do Google Reviews. BUT somethings are just acceptable. I'm a disabled Miltary Veteran so maybe the word respect has a different meaning for me than the people in this STATE FARM Office. (Dwight Richter aka Dwight Richterkessing Office) Palm Beach Gardens, FL. I had a Billing/Underwriter Situation that was 100% State Farm fault according to the Office Mgr. Martha. When I called again to Inquire I asked to speak to the Office Mgr again but got GABRIEL on the phone. He answered the phone with the biggest attitude & told me " I don't have time for this & hung up. I had to call repeatedly for about 30min leaving messages for Dwight Richter the Head Agent to call me...After about 10 or so calls & 3 Voice Messages I finally got a call from the office manager who is trying to move my bus

Dwight and his office are great! I recently contacted them in regards to an out of state insurance transfer and Sara J was efficient, friendly and very professional. Thanks for taking care of my needs. If you are in need of a great State Farm agent, look no further! A+++++++++++++

My car was hit. We provided a police report and asked Dwight for help getting our money back since it was a police event and we hadn't seen our deductible back yet. He told us to go through the website. There is no reason to use a local agent if they wont help with anything. I've had similar experiences with different state farm offices and they go above and beyond to help out. A secondary experience in that office was when I went in to cancel my life insurance policy due to having a cheaper one available through work one of the staff told me "You shouldn't cancel this, you work in the oilfield so you'll be unemployed soon enough". The level of disrespect from the employees in this location is beyond tolerable and I will personally never go back to this office again.