Dan Hollingsworth - State Farm Insurance Agent

I have been extremely dissatisfied with my experience in dealing with this office. I have been ignored after leaving 6-7 messages. I have been lied to about being able to rerun & check my rates after 3 years. I have had canceled auto policies still auto draft from my account, yet my current policies fail to draft and cause cancelation of my policy. Then when I go ahead and pay current policy premiums I am told that I would receive a refund within a few days & a week & a half later still no refund returned to my bank account.

This is truly the worst insurance company I have ever been covered by. This branch particularly does not answer or return calls. In my experience I felt that they had intentionally up’d my insurance rates every chance they had. When you try to contact them to ask questions, you get the run around. This office has not been good to me.

My vehicle was involved in a wreck on October 14th. My car was totaled a week later. I am still waiting for StateFarm to send over my total loss paperwork to pay my lien holder off. I am so disappointed in this branch. I definitely will be switching agents. I call and I’m told that someone will call me back, they NEVER do. I have been paying for my insurance (ON TIME) for two years now, as a loyal customer you would think I would get better service than this. This is the first time I’ve ever had a car wreck and I do expect my insurance to have my back but this branch doesn’t have mines.

I am a person that is so high on Customer Service. I called and Alley is who answered. I have spoken to her several times and each time she has remained the same bubbly sweet humble person. I told her whenever I call I only want to speak to her so I hope she can do everything. If you are ever in need of services from Statefarm please call this office and ask for her. Dan you have an absolutely AMAZING Person please keep her!!!!

My experience with this office was excellent, UNTIL, Katie left!! After that, my experience went downhill at a very rapid pace!!! The list below is just a few things that I had to call or come in this office about. I was always told it was CORPORATE'S FAULT for anything that was wrong!!!  I NO longer believe that!! 1- I received bills that I had already paid. I paid insurance every six months. This happened several times and it baffled me because I was never late with the payments. 2-My State Farm app took a long, long time to be updated and showed previous vehicles that I no longer owned on it. 3- I received a letter from the Georgia tax office stating that I must show proof of insurance to them or pay a fine. 4- I separated my car policy from another policy I had and asked them to mail m