Cumberland Insurance

The Sparta office is not a good office to deal with. We had a claim for our roof in 2023. We were laid off from our jobs and had to live off of the check until we found new jobs. We were told by Rhonda, the agent, that our insurance was going to be canceled due to the work not being completed. Instead of our agent calling and asking for an extension due to unforeseen circumstances, I personally called the company myself and explained what happened. They immediately granted us the 1 year extension and told us to make sure the roof was replaced before the year. We did just that. When I mentioned the extension to her she said, "See, we're already going above and beyond for you." I'm the one who got the extension, not her. When the work was completed, I tried calling CIA to let them know that

We had roof damage from high winds and storms. Cumberland was very helpful and efficient. We've had them as our insurance provider for years. This was our first claim. Hopefully they'll be no more but if so, I'm glad we have Cumberland.

Saved me time,frustration,and best of all ...money!

They all ways take care of my insurance needs in person or on phone.

Terrible experience. Spent an hour in there for the woman to have a conversation with a friend and not acknowledge there were customers