Countryside Agency Inc

Gary is by no means whatsoever professional. A customer who was getting their first ever vehicle went to him because her mother has insurance set up through him. He shopped her for a new policy for his own benefits, made it difficult for the customer and the dealership. The customer was already on the mother’s policy, mother was co-signing on vehicle (aka name on title and loan) and he insisted she needed a new policy. Then upon catching him in the act and trying to call and explain that to him he hung up on me.

Whoever i spoke to there seemed like he had better things to do, was rushing me through the process of adding a vehicle to a policy. Called back to fix a mistake and i was given an attitude.. saying the change wouldn't be done for a while. Extremely rude to me. Making it seem like a huge deal that something so simple had to be completed. Not the way customers or dealerships should be treated.. Please teach basic customer service skills.

Gary Miller at Countryside Agency is incredibly helpful!