Chuck Redstone - State Farm Insurance Agent

Chuck was awesome! He has been a great help in getting us set up with home insurance as well as switching over our car insurance. Him and his team are professional and responsive. I highly recommend using them!

In the months of having to deal with these people, I’ve had nothing but negative experiences. Maureen and Heather personally held up my settlement date thanks to their cluelessness. Following this, they made a mistake leaving me without homeowners insurance for months, with no warning or communication whatsoever. When I finally got them on the phone, I was met with attitude and “I’ll call you back” repeatedly, with no calls back. After weeks of no help from Maureen or Heather, I ended up getting ahold of Chuck and cancelling all of my policies with State Farm. Chuck was very helpful and polite, but Maureen and Heather need to find new careers.

Excellent, excellent, excellent service. Ms. Heather is amazing. She tried to find best quote for me and she spent a lot of time to help me. Instead of rushing to sell a policy, she tried to find best answers for my questions. After long searches I noticed that her quote was the best among all others.She is my agent from now on. What a wonderful lady to work with.

The staff especially Ms. H are extremely professional with a special touch of personableness! They truly set the the bar for exceptional customer service! More than pleased as a devoted customer 🙌🏼Thank you for all that you do and helping me through several challenges!!! “ Like a good neighbor, you were there”❣️😃

If Heather answers the phone, call somewhere else! She has a pleasant tone at first but is unable to explain why certain fees appear on your bill, she will then talk over you as you try to explain your confusion and then accuse you of wanting to argue when she says there's no one else you can speak with when you tell her there must be someone above her that you can speak with. I call 1800statefarm and 2 different phone agents tell me my local agent would have to speak with underwriting to itemize the charges, while Heather told me 1800statefarm would have to do it. Come to find out Heather is actually the one that's supposed to reach out to underwriting and Chuck Redstone when someone asks to escalate. Furthermore 1800statefarm was confused as to why i was speaking with Heather instead