Central California Alliance for Health

CCAH recently changed its behavioral health services from Carelon, which worked great to an in-house department, which is pretty much a disaster. I called for a family member during the first week and you just get the regular operators not anyone in behavioral health. Several of them didn’t know what to do with our call. Another transferred me and all I got was a recording saying they weren’t answering the phone. The online portal is hopelessly out of date. One operator suggested I file a grievance and I said OK and she said she did it. A week later, we received a letter via snail mail saying our grievance had been received, even though they didn’t ask us for any input. I doubt it will go anywhere. Does CCAH understand the serious implications of putting enough of a bureaucratic wall be

They shut off my benefits without notice, I have been for the last few months working towards getting a surgery inside my nose to side with chronic sinus infections and they after months of appointments and bloodwork are stifling my ability to move forward with my health. Also because of no notice, the specialist I was seeing is now making me pay out of pocket because I had an appointment and they didn’t get any payment from central coast because of them terminating my insurance without notice.

Have been on hold for an hour. Terrible service. If you don't have to go to these people, don't.

My experience with Central CA. Allaince for Health has always been fine. And yes, this is the agency that handles Medi-Cal members etc. for this area. They have been serving me for nearly 20 years, taking care of my dissabling health issues, and helping me to raise my son on my own. Their staff has always been helpful, knowlegeable and courteous. I never planned on being dependant on this kind of help in my life, but it does happen to even the best of us. When I think of the tremendous ammount of medical expenses this agency has managed for me through the years... it boggles my mind, and I am truly thankful and blessed.

This company has totally gone downhill in last couple of years. When I called for help all I got was sales pitches. Could not even speak with a live person. They are much more interested in your money than your health.